TERMS & CONDITIONS

PRE-ARRIVAL INFORMATION

Enhance your spa experience by arriving 10 minutes before your scheduled appointment. In consideration of other guests, late arrivals will be subject to a time reduction from the scheduled treatment.

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CANCELLATION POLICY

If you cannot make your appointment or you need to re-schedule, we require a minimum of 24HR advance notice. We regret that 100% charge of total services will be charged if notice is not given.  

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AGE LIMITATION

We welcome guests aged 16 years and older to enjoy our spa treatments. 

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GIFT VOUCHERS

Gift Vouchers are available for purchase and may be used for all Tranquility spa treatments and retail items.